Privacy Policy
Effective date: November 14, 2026.
InternetServiceProvider.io is operated by Elite IP LLC DBA Internet Service Provider. For privacy questions or requests, contact admin@eliteip.net.
Residential internet requests
We help households request information about potential home internet options. Submitting a request does not perform an instant coverage lookup or guarantee a provider, price, speed, savings or service availability. Confirm availability and terms with the provider before purchasing.
Information we collect
Our residential request form is provided through Jotform. When you submit it, we collect the information you provide: your home service address, first name, email address, optional phone number, selected internet priority and optional promotional-email choice. The service address should include street, unit where applicable, city, state and ZIP. We also keep the submission timestamp and the consent information recorded with the form.
How we use information
We use request information to review and respond to your request, clarify your needs and administer the service. Providing a service request does not subscribe you to promotional emails. The optional promotional-email checkbox is separate and unchecked by default. Leaving it unchecked does not affect your service request or grant promotional-email permission. Selecting it permits occasional promotional emails about home internet offers from Internet Service Provider. You may unsubscribe at any time through the instructions in any future promotional email or by contacting admin@eliteip.net.
This checkbox does not authorize marketing calls, texts or sharing with internet providers. Withdrawing optional marketing permission does not cancel your service request.
Processing, storage and access
Jotform processes and stores information submitted through our Jotform request form so that authorized ISP personnel can review and manage requests. Jotform submissions are not automatically stored in this website's WordPress database. Access to these records and exports is managed through the permissions of our Jotform account, rather than through WordPress administrator permissions alone.
The Jotform link takes you to a form hosted by Jotform. Jotform processes technical browser and connection information needed to deliver its service. Our website hosting provider separately processes information needed to operate and protect the ISP website.
Sharing
Provider sharing, external lead forwarding and Hostinger Reach synchronization are disabled. Jotform is our form-processing and storage provider; using it is distinct from forwarding a lead to an internet provider or referral partner. No automatic promotional campaign is enabled by selecting the optional checkbox.
We may introduce sharing of qualified requests with internet providers or authorized referral partners in the future. Before enabling that workflow, we will approve the receiving partners, permitted information, purposes, consumer disclosures, applicable consent requirements and secure transfer methods, and update this policy as appropriate. Optional promotional-email permission does not by itself authorize provider sharing.
Retention and deletion
Our standard service-request retention period is 90 days from submission, subject to monthly manual review by the designated ISP WordPress administrator, who is responsible for reviewing the corresponding Jotform records and authorized exports. During each review, records that have reached 90 days are deleted unless a documented unresolved service request or applicable legal obligation requires longer retention. Exceptions are reviewed monthly and removed when no longer needed.
Deletion is manual, not automatic. A record may therefore remain after day 90 until the next monthly review. Deleting an active record may not immediately remove copies from service-provider trash, recovery or backup systems; those copies remain subject to the provider's applicable retention processes.
Analytics and cookies
The ISP website uses Google Analytics, connected through Google Site Kit, to understand website traffic and usage. Google processes analytics information about site interactions and device/browser activity. Cookies and similar technologies may be used depending on the active configuration and your browser choices. This website's analytics and Jotform's form-processing service are separate systems.
We do not use analytics as a destination for submitted names, email addresses, phone numbers or full residential service addresses. You can manage cookies through your browser settings and any privacy controls offered on the website. Browser cookie restrictions do not delete service-request records already submitted.
Privacy requests and changes
Contact admin@eliteip.net to ask about access, correction or deletion of your service-request information, or to withdraw optional promotional-email permission. We may need to verify your identity and consider applicable obligations before completing a request. Please do not send additional sensitive information unless needed for verification.
We will update this policy when our practices change and identify the effective date of the published version.